Each chapter corresponds to a class in Basic Skills for Conscious Communication. Audio of each class is available at www.ccitraining.org. Learn to stand your ground in conflict, neither retreating nor arguing. Your your tool box to address any kind of conflict. Be curious, willing to learn, hold the other's best interest at heart as well as your own. Know the difference between needs and solutions and what to do next when trouble arises. Sandra began this work as a licensed instructor for Parent Effectiveness Training--the best prep for parenting ever. She moved into training activists in nonviolence, then added her training as a family therapist, incorporating Arnold Mindell's multicultural conflict resolution. She has taught for 35 years and taken her work to Canada, Uganda, Russia and Europe.