Unlock the Power of Your Retail Team: Coach for Results, Not Just Compliance Are you a store owner or manager constantly putting out fires, checking every detail yourself, and wondering why your team isn’t stepping up? It’s time to stop carrying the whole store on your shoulders—and start building a team that performs with pride, confidence, and consistency. This book is your practical, on-the-ground guide to coaching your retail team for real results. It delivers a proven framework for having meaningful, in-the-moment conversations that spark growth, accountability, and stronger performance—right there on the sales floor. You’ll learn how to: Coach instead of micromanage —so your team becomes proactive, not just reactive - Spot the difference between when someone needs encouragement vs. a challenge - Create a culture of continuous improvement, engagement, and ownership - Outperform the store down the street with better staff retention and shopper satisfaction If you're ready to lead a store where the team wants to win—and knows how to do it—this book will show you how. Discover the secret to higher profits, happier shoppers, and a retail staff that truly runs like a well-oiled machine. Flora Delaney, retail expert and consultant, helps retailers and their vendors across the globe delight their shoppers and improve their business. She helps executives reinvent their customer experience and create loyal customers and profitability. Flora's optimism, easy-to-understand approach and humor energizes senior managers, business owners and casual staff members to make changes to improve their store. A popular speaker and available for events. Contact her directly through LinkedIn with requests.