Conflict Resolution for People Who Hate Conflict, by L. Scharfenberg Do you hate conflict? Most of us do. In this engaging ride through the ins – and – outs of conflict, this book will reveal the causes of conflict on a deeper level, why conflict resolution fails and what to do about it, how to get to the root causes to solve the real issues. It gives you a straightforward process to use to problem-solve conflict successfully along with tools, skills, and strategies to assist you in creating win-win outcomes. Learn how your “Lizzy” brain and your stress response can interfere with the process and learn stress reduction strategies to manage this hi-jack of your logical thinking brain. After an incident with flying frying pans, Laurel realized she wanted and needed to learn more about resolving conflict successfully. Many of us are not taught very effective conflict resolution skills so she set out on a quest to find what worked and to figure out how to apply it. She created a course to help people who hate conflict have relief, better outcomes, and less stress when dealing with the “C” word. The journey takes you first through understanding how conflict is created, what we might have done to create it unintentionally and how to de-escalate and turn the cycle of conflict around. There are strategies specifically that help break the cycle. Once you understand the how and why conflict is created, you then learn how to set yourself up to create successful outcomes yourself. One of the main goals of the book is to help you think differently about conflict, to change your mindset from negative to positive about the situation and when dealing with conflict to reduce stress and gain far better outcomes. Changing thinking will lead to relief. Inside the book, you will find strategies to improve communication and conflict resolution skills when you are in a conflict, and for when you might be dealing with highly – charged, emotional people or situations. Learning how to “think INSIDE the box”, “negotiate up”, and learning a process for creating respect with another person are just a few of the concepts that can help you, along with the “Acid Test” of communication and how to turn negative spirals around. Strategies to apply the tools and skills are included all through the book to assist you in putting them into action. Conflict Resolution for People Who Hate Conflict includes examples and takes you through your own personal example to assist you in getting relief in that situation by walking you through the conflict at every concept explained in the book and then assisting you to create your own script to use to effectively resolve those situations. You will be able to problem-solve on virtually any issue with the processes in this book.