Cooper & Hunter 12,000 BTU Packaged Terminal Air Conditioner and Heater (SKU: CH-PTW-12HPGF). All-in-One PTAC System: packaged terminal AC with heat pump + 3.5kW electric heater for reliable year-round comfort. Perfect for residential/commercial/hotel use. Comes with power cord, wall sleeve, and grille, eliminating extra purchases and simplifying setup. Standard Sizing - 42” Width x 21” Deep x 16” Height (Includes Sleeve, Grille and Drain Kit). Commercial & Residential Use: Ideal for hotels, apartments, offices, and homes, providing quiet operation and dependable comfort. This system is designed for 230/208V,1Ph,60Hz, charged with R-32 refrigerant, and comes with a 20A power plug with a reset breaker. Please verify if you have a right receptacle before placing the order. 12,000/11,800 BTU/h Cooling capacity, 10,800/10,500 BTU/h Heating capacity + 3.5 kW 10,900/8,900 BTU/h Electric Heater. This Heating and Cooling PTHP Unit can be controlled using standard digital push button control panel with LED display, included remote controller, or a compatible wireless smartphone device. This item ships via freight due to its size and weight. It will be delivered to the nearest accessible point outside your home. The carrier will reach out to coordinate delivery. The Cooper & Hunter 12,000 BTU PTAC Packaged Terminal Air Conditioner with Heat Pump and 3.5kW Electric Heater is engineered for reliable, efficient climate control in both commercial and residential settings. Using R32 refrigerant, this system offers greater energy efficiency and a reduced environmental footprint compared to older refrigerants. Designed for versatility, it combines cooling, heat pump heating, and auxiliary electric heat in one compact unit, making it a top choice for hotels, apartments, offices, and multifamily housing. The included wireless smart kit and remote controller allow users to conveniently adjust settings for personalized comfort. This PTAC comes complete with a power cord, wall sleeve, and grille, ensuring a hassle-free installation without additional purchases. Built with Cooper & Hunter’s trusted quality, it provides quiet operation, durable construction, and dependable year-round performance. Whether you’re upgrading a hotel property or adding efficient heating and cooling to a residential space, this all-in-one PTAC system delivers the perfect balance of power, efficiency, and convenience.