Disasters are complex and dynamic events that test emergency and crisis professionals and leaders – even the most ethical ones. Within all phases of emergency management, disasters highlight social vulnerabilities that require culturally competent practices. The lack of culturally respectable responses to diverse populations underscores the critical need for cultural competency education and training in higher education and practice. Using a case study approach that is both adaptable and practical, this textbook is an accessible and essential guide on what makes teaching effective in emergency and crisis management. Key Features An in-depth understanding of cultural competence makes it well suited for teaching effectively in emergency preparedness - Expert guidance from leading authorities ensures a fresh perspective in various aspects of emergency and crisis management - National and international emergency and crisis management case studies containing ground rules, a scenario, roles/actors, guiding questions, facilitator questions, and resources - Pedagogy and andragogy theories that drive design and implementation - Pre- and post-tests for each case study allow faculty and trainers to empirically measure the participants’ learning outcomes - Short case study structure can be easily implemented in a course as a group discussion, group assignment, or individual assignment With unparalleled resources to reach every participant and facilitator, Cultural Competency for Emergency and Crisis Management offers educators a roadmap for successfully engaging participants in various aspects of cultural competency knowledge, skills, and abilities. Winner of ASPA's Section for Democracy and Social Justice (DSJ) Best Book Award 2021 'Cultural Competency for Emergency and Crisis Management: Concepts, Theories, and Case Studies is a foundational introduction to cultural competency within the emergency management enterprise.' Antoine B. Richards , Journal of Homeland Security and Emergency Management 'This book provides solid foundation in a critically important area of emergency management. Knox & Haupt present a compelling guide for ensuring optimal outcomes when working with diverse populations in crises. It should be on every emergency planner’s desk, and consulted regularly!' John J. Kiefer, Ph.D., Professor and Director, MPA Program, University of New Orleans ' Cultural Competency for Emergency and Crisis Management addresses two major goals of professionals and professors in the disaster field: increased understanding of social vulnerability and improved instruction relating to the scholarship of teaching and learning. Knox, Haupt and the other authors of this book do a wonderful job providing the context for their cases along with other useful materials to facilitate in-class exercises. This book will increase comprehension among students and ultimately improve the performance in emergency management.' David A. McEntire , Ph.D. , Dean, College of Health and Public Service, Utah Valley University 'Knox and Haupt have put together an excellent resource for faculty wishing to add coverage of cultural competency in their emergency management courses. The chapters provide case studies illustrating why cultural competency is important in situations ranging from managing active shooter incidents in schools, to accommodating the homeless during wildfire evacuations, autistic children in disasters, and religious minorities in emergency shelters. There are also chapters on teaching preparedness to vulnerable populations and dealing with cultural issues in an Ebola outbreak in a refugee camp and delivering disaster relief in Syria. The case studies include discussion questions and assessment tools.' William L. Waugh , Professor Emeritus, Georgia State University Claire Connolly Knox , Ph.D., is an associate professor and the director of the Master of Emergency and Crisis Management program in the School of Public Administration at the University of Central Florida. Her research interests include environmental vulnerability and disaster response, environmental policy and management, Habermas Critical Theory, and the scholarship of teaching and learning. She has published in multiple journals, including Public Administration Review, Coastal Management Journal, Disaster Prevention and Management, Journal of Environmental Policy and Planning, Environmental Politics, Administration & Society, Journal of Emergency Management, and Journal of Public Affairs Education . She is chair of ASPA’s Section on Emergency and Crisis Management, associate editor for Emergency Management for Public Administration Review , and editorial board member for the International Journal of Security, Preparedness and Resilience Education , and she is the past chair for FEMA’s Scholarship of Teaching and Learning special interest group. She has won multiple awards for her research and teaching, including the 2015 Florida Emergency Preparedness