Design That Cares: Planning Health Facilities for Patients and Visitors, 3rd Edition is the award-winning, essential textbook and guide for understanding and achieving customer-focused, evidence-based health care design excellence. This updated third edition includes new information about how all aspects of health facility design – site planning, architecture, interiors, product design, graphic design, and others - can meet the needs and reflect the preferences of customers: patients, family and visitors, as well as staff. The book takes readers on a journey through a typical health facility and discusses, in detail, at each stop along the way, how design can demonstrate care both for and about patients and visitors. Design that Cares provides the definitive roadmap to improving customer experience by design. The Essential, Award-Winning Guide to Planning and Designing Caring Health Facilities At a time when cost containment and advanced technology are pressing issues in healthcare, the human needs of healthcare consumers often take a back seat. Design That Cares offers health-facility design decision-makers and students the equivalent of a map and directions for achieving excellence in customer-focused, evidence-based health facility design that cares for and about patients and visitors. Design That Cares, Third Edition begins with a look at humanistic health facility design and related research. It focuses on the patient's and visitor's journey through a generic facility, laying out key design and behavior issues, including planning for arrival and exterior wayfinding, interior wayfinding and the circulation system, reception and waiting areas, diagnostic and treatment areas, inpatient rooms and baths, access to nature, and the needs of users with disabilities. It also describes how users can meaningfully participate in health facility design. Design That Cares is filled with relevant research, planning and design guidelines, design review questions, chapter summaries, and discussion questions. The authors draw on classic and recent studies by a large community of health facility researchers and designers. The Essential, Award-Winning Guide to Planning and Designing Caring Health Facilities At a time when cost containment and advanced technology are pressing issues in healthcare, the human needs of healthcare consumers often take a back seat. Design That Cares offers health-facility design decision-makers and students the equivalent of a map and directions for achieving excellence in customer-focused, evidence-based health facility design that cares for and about patients and visitors. Design That Cares, Third Edition begins with a look at humanistic health facility design and related research. It focuses on the patient's and visitor's journey through a generic facility, laying out key design and behavior issues, including planning for arrival and exterior wayfinding, interior wayfinding and the circulation system, reception and waiting areas, diagnostic and treatment areas, inpatient rooms and baths, access to nature, and the needs of users with disabilities. It also describes how users can meaningfully participate in health facility design. Design That Cares is filled with relevant research, planning and design guidelines, design review questions, chapter summaries, and discussion questions. The authors draw on classic and recent studies by a large community of health facility researchers and designers. JANET R. CARPMAN, P H D, and MYRON A. GRANT, MLA are pioneering design researchers and wayfinding experts who have worked on hundreds of analysis, planning, and design projects in health facilities, museums, and other complex public facilities. Believing that designed environments should respond to the needs and preferences of the people who use them, Carpman and Grant have involved thousands of users in their work over the past 30+ years. They are authors of Directional Sense: How to Find Your Way Around and two previous editions of Design that Cares: Planning Health Facilities for Patients and Visitors . They are partners in Carpman Grant Associates, Wayfinding Consultants, which helps organizations create and manage facilities that optimize customer experience by making wayfinding as easy as possible.