Build processes that drive success A concise guide to creating a superior, more competitive organization. Based on ten years of research, Designing Organizations shows how organization design supports policies, affects behaviors and impact performance. It also tells what leaders can and must do to affect the process. Examples from such successful companies as Hewlett-Packard, Apple, MCI, McDonald's and Citibank demonstrate outstanding design in action. The author analyzes the four key forces that shape today's organizations -- buyer power, variety, change and speed -- and outlines concrete methods for designing a state-of-the-art organization that facilitates effective, rapid response to customer demands. "In our complex and rapidly changing business environment, business leaders have an increasing need to understand how organization design alternatives can help or impede their company's competitiveness. Jay has taken a little understood subject and provided a framework and thoughts that help business leaders deal with this issue." -Lawrence R. Phillips, senior human resources officer, Citicorp "Jay Galbraith is the architect for CEOs, HR executives, and all others responsible for building organizational capability, His design principles and models are an excellent foundation for shaping an effective organization." -Stephen Balogh, vice president human resources, Raychem Corporation "A must read for anyone who is ready for a dose of clear thinking on organization strategy and design. Jay Galbraith understands strategy and structure better than anyone I know." -Edward E. Lawler, director, Center for Effective Organizations, and author of The Ultimate Advantage "A powerful and practical book for managers who seek to design state-of-the-art organizations for competitive advantage." -Stuart S. Winby, director of product processes change management, Hewlett Packard Company "An easily understood approach that any businessperson or organization specialist in Human Resources might follow to build structure based on an analysis of the company's strategies and needs. Jay Galbraith's teaching experience and extensive knowledge of many corporate structures and strategies allow him to discuss actual applications of these concepts. He knows what works and why." -Richard L. Schaulin, vice-president human resources, GTE Telephone Operations Drawing on over ten years of research, the author cites examples from such successful companies as Hewlett-Packard, Apple Computer, MCI, Marriott, Frito-Lay, McDonald's, Pizza Hut, and Citibank to show how organization design supports policies, behaviors, and performanceand tells what leaders can and must do to effect the process. Galbraith analyzes the four key forces shaping today's organizationsbuyer power, variety, change, and speedand shows how to design a state-of-the-art organization that can create effective, rapid responses to customer demands. Drawing on over ten years of research, the author cites examples from such successful companies as Hewlett-Packard, Apple Computer, MCI, Marriott, Frito-Lay, McDonald's, Pizza Hut, and Citibank to show how organization design supports policies, behaviors, and performanceand tells what leaders can and must do to effect the process. Galbraith analyzes the four key forces shaping today's organizationsbuyer power, variety, change, and speedand shows how to design a state-of-the-art organization that can create effective, rapid responses to customer demands. JAY R. GALBRAITH is professor of Management and Organization and senior research scientist at the Center for Effective Organizations at the University of Southern California. He is the author of Organizing for the Future (with E. Lawler, Jossey-Bass, 1993), named one of the top ten business books of 1993 by Industry Week.