Unless you manage a hook-and-ladder company, your workday shouldn't be spent putting out fires. Yet leaders often spend most of their time running from crisis to crisis. In his groundbreaking New York Times bestseller Built to Serve , United Supermarkets CEO Dan Sanders showed how putting profi ts before people encourages organizational chaos, saps motivation, stifles innovation, and undercuts competitiveness. He also unveiled a revolutionary peoplecentered business model championed by United and challenged other business leaders to put the human factor first. In this follow-up to that inspirational bestseller, Dan and coauthor Galen Walters provide the tools needed to put the people-first model to work in your company. You’ll master the 4Ps critical to long-term success: People, Process, Partners, and Performance. And you will create an organization that puts front-line people before bottom-line profits, allowing you and your organization to profit more than you ever thought possible. Equipped to Lead gives you tools to create an organization where ROIH (return on investment in humanity) drives the bottom line - The Employee Satisfaction Ratio is a key component of every P&L statement - Workplace chaos is transformed into a creative corporate culture - Employees are equipped for higher levels of success Whether you lead a sprawling international conglomerate or a staff of thirty, using the proven tools and techniques in Equipped to Lead will help you and your organization realize maximum potential―in your people, in your performance, and in your profits. Dan J. Sanders is CEO of United Supermarkets, the first supermarket chain to win the prestigious National Torch Award for Marketplace Ethics, and cofounder of The Center for Corporate Culture. Sanders is a former Air Force U-2 reconnaissance pilot and a highly decorated officer. Galen Walters developed the 4P Management System and founded the Leadership LAB at Go Away Farm. He founded and is managing director at Go Think!, a marketing and business consulting firm. He served as CEO of adplex, a Houston advertising and marketing services firm, from 1981-2007. Tools to tap the passion and power of any organization's people Putting people first provides a blueprint for naturally creating success. That is the simple, straightforward message at the heart of this hands-on guide to transforming your company from a hotbed of chaos, inefficiency, and apathy to a close-knit team that pulls together for stellar performance and consistent profits. Once you master the 4Ps of PEOPLE, PROCESS, PARTNERS, and PERFORMANCE, you will create an organization in which: Employees rediscover their passion for work - Unbreakable bonds of trust and shared commitment drive performance - Customers are treated like stakeholders - Suppliers are treated like partners With Equipped to Lead , you'll be armed with the tools and insight that will help you to reach new heights of profit-financially, personally, and spiritually. “Sanders and Walters show that truly being of service to others is more profitable for companies, more rewarding for employees, and more sustaining for society.” —Leonard L. Berry, Distinguished Professor of Marketing, Mays Business School, Texas A&M University, and coauthor of Management Lessons from Mayo Clinic Take the free online Equipped to Lead assessment at 4PAssessment.com Dan J. Sanders is President of ACME Markets, a 120-year old Philadelphia-based subsidiary of SUPERVALU, Inc.  Dan assumed his current responsibilities in March 2010 following a successful career as CEO of United Supermarkets. Sanders is a former Air Force U-2 reconnaissance pilot and a highly decorated officer. Galen Walters developed the 4P Management System and founded the Leadership LAB at Go Away Farm. He founded and is managing director at Go Think!, a marketing and business consulting firm. He served as CEO of adplex, a Houston advertising and marketing services firm, from 1981-2007.