Long established as the go-to book for internal communication practitioners, this fifth edition of Exploring Internal Communication has been completely updated to reflect changes in the field, including developments in the expanding use of technology in internal communication practice, hybrid working and the greater emphasis on inclusive workplaces. The book takes readers from applied theory and principles through to practical steps, such as employee segmentation and content and channel management, culminating in effective planning and professional practice. It emphasises the strategic importance of internal communication for organisations and broadly ‘what’ it can be used for – making the point that not all organisations are the same or have the same attitudes towards, and expectations of, internal communication. With updated and new chapters, the book looks at the evolving organisation and employee relationship in the light of developments in environmental, social and corporate governance (ESG), ethical internal communication, leadership listening and the expanding role of artificial intelligence (AI) and digital communication. Enriched with models and authors' tips, this book is an indispensable tool for internal communication practitioners, HR managers and organisational leaders who are interested in developing a more strategic approach to practice. It is also a valuable text for practitioners studying for a professional communication qualification. “ This fifth edition of Exploring Internal Communication is both timely and uniquely insightful. It captures the profound transformations in organisational life with clarity, offering a rare and compelling mix of academic rigour and practical relevance. The expanded focus on ESG, ethical communication, listening, and AI reflects the evolving demands in internal communication practice. The strategic and evidence-based approach makes it an invaluable resource for students and practitioners seeking to manage internal communication more effectively and strategically. This book doesn’t just inform – it inspires and advances the conversation around internal communication.” Rickard Andersson, Assistant Professor, Department of Communication, Lund University, Sweden “This book is a must-have for anyone serious about internal communication. Grounded in research and real-world practice, it combines solid communication theory with insights into new communication habits shaped by technological change. It offers models, tools, and guidance to cut through noise, align people with purpose, and build systems that work. You can use it as a go-to handbook - whether you need a quick, practical answer or a broader strategic perspective. It raises the bar for internal comms as a professional discipline. For those who want to use internal communication to drive employee experience, clarity, and real business impact - this book belongs on your desk.” Ada Borucka , Founder & Managing Partner at iComms/PinPoint, Poland “This fifth edition of Exploring Internal Communication is a timely, essential guide for practitioners navigating today’s complex organisational landscapes. Grounded in robust research combined with practitioner insight, it offers the perfect blend of theory and practical application. From ethical communication and inclusive messaging to strategic planning and AI’s evolving role, the book equips readers with the tools to elevate internal communication from tactical to transformational. Whether you're a seasoned professional or new to the field, this book is a must-read for anyone serious about making internal communication a strategic force for good.” Simon Cavendish , SCMP® Internal Communications, Change + Engagement Consultant, Chair, IABC EMENA, UK “ I’ve long been a champion of professional development for internal communicators and reading this book reinforced why it’s so important for anyone, at any level, working in the profession. This book is packed with data, insight, frameworks and actionable next steps for anyone responsible or accountable for internal communication on their organisation. It’s a must read. If you’re struggling with engagement, knowing the right channel mix, how to build trust through communication and so much more, all the answers are here. Buy the book, read it, highlight it and write down the things you’re going to do as you learn from it. It’s the only handbook you need to build a strategic internal communication function that delivers impact for the organisation.” Jenni Field , Founder and CEO, Redefining Communications, UK “ This new edition of Exploring Internal Communication is a must read, not only for those interested in this increasingly vital specialism, but for anyone interested in communication. The lessons from this book about listening, integrity, intent, planning and integration are applicable to all areas of communication. Packed full of new material and a careful blend of solid but accessible research, pract