A practical guide to the unique challenges faced by Human Services Managers. Getting It Done Right , unlike general management books, focuses on the issues uniquely faced by Human Service Managers. Vincent Pettinelli encourages Human Service Professionals to fully realize their commitment to the highest quality services by dedicating themselves to mastering essential management skills. Getting IT Done Right is an invaluable guide for any Human Service Manager or any employee considering a move into leadership. Human Services is an environment with diverse constraints and frequently conflicting demands. Leaders are called on to solve problems not commonly found in other fields. Getting IT Done Right addresses key issues in Human Service Management: The role of a manager in Human Services today - How to create a successful team - How to handle the complexities of government bureaucracies, unions, and trade associations - The financial challenges of balancing client needs with available resources - Why it is critical to understand your numbers and your financial system - The politics of publicly funded systems - Challenges with finances in Human Services accountability and importance of people knowing how their charity and tax dollars are being spent - How to handle a crisis - The importance of measuring positive changes for your clients - How Human Service leaders need to manage their time - The power in creating and coordinating support systems - How to motivate employees to do their best by creating a positive culture - What to consider when deciding whether or not to move into management - And so much more... including the most important piece of advice Pettinelli would give a new Human Services manager: As you move up in your organization, you find yourself in an increasingly rarefied environment. You are leaving the support systems that you had as a younger employee/manager. I think people need to make a conscious choice to move up the ladder. If you re willing to take the risk, there are a lot of wonderful things that are commensurate with increasing management responsibilities. Of course, there are problems & challenges, but there are wonderful experiences. - Vincent D. Pettinelli Reading Vincent Pettinelli's book was an eye-opening experience! Rather than theory, it provides practical lessons from the author's journey as a manager. Pettinelli offers unique insights on topics, such as the value of: Professional trade associations - Mentorship and peer support - Lifelong learning - Being kind to yourself and others. -- Michelle R.B. Saddler , Former Secretary of the Illinois Department of Human Services Vince articulates brilliantly how effective managers demonstrate the skills of a social worker by cementing relationships and the talents of an entrepreneur who has the fortitude to act upon his vision. This involves being good listeners, celebrating staff, being responsive and assuring accuracy in their work. Vince practiced these skills daily. -- Thomas E. Pomeranz, Ed.D ., President and CEO of Universal LifeStiles, LLC I selected Getting It Done Right as one of the readings used in our gateway/introduction course for the Master's degree in Human Services Management at National Louis University. Vince Pettinelli offers students a comprehensive overview of the competencies, issues and challenges a manager/leader in Human Services needs to succeed. -- Mark W. Doyle , Program Director, MS in Human Services Management, School of Health and Human Services, College of Professional Studies and Advancement (CPSA) Vince does an exceptional job of clearly articulating the roles, responsibilities and rewards of not only being a good manager, but a great leader. His experience comes from his years of work on the front lines. Building a great organization requires an investment in yourself and in your entire team. -- Mark R. Klaus , President & CEO, Home of Guiding Hands, El Cajon, CA Vincent Pettinelli's Getting It Done Right is a significant contribution on how to build, maintain and improve a Quality Human Service Organization. A very broad range of issues are discussed in an understandable manner. These include how to build good relationships with those who receive the organization's services, employees and their unions, public and private funding agencies, the media, local communities, bankers, politicians, and professional colleagues. Although focused on a specific human service area, most of the topics covered and recommendations can be applied in many organizations. My career has largely been with two research universities. I have been fortunate to have been able to see many of Mr Pettinelli's ideas successfully applied in that environment. I am sorry that I did not read this book years ago. It would have helped me avoid some mistakes and to become a better leader. -- Gary Poehlein, Ph.D. , Emeritus Professor, Georgia Institute of Technology, School of Chemic