Which would you rather have - a CNC machine waiting for a CNC person - or a CNC person waiting for a CNC machine? How you answer determines whether you consider machine utilization or personnel utilization to be a higher priority. Ideally, of course, you want to strike a good balance between machine and personnel utilization. But in reality - how close are you actually coming to achieving this balance? In this tutorial manual, we begin by presenting what it takes to get in the right frame-of-mind to achieve the balance between personnel utilization and machine utilization. We place the emphasis on ensuring that your machines are producing at a level which allows your company to achieve its goals (make a profit, remove bottlenecks, meet production schedules, etc.). We then show countless techniques to help you achieve your goals.