This textbook will help students understand the contemporary challenges facing hotel and lodging operations and develop the resiliency and skillsets needed to apprach working in a dynamic global industry. Hotel Operations Management provides a comprehensive foundation in the principles and practices shaping today's hotel and hospitality sector. Designed for undergraduate and postgraduate hospitality and tourism management students, this textbook bridges academic learning with the realities of managing hotels in a fast-changing world. Reflecting the recent transformations in global hospitality, it examines how digital innovation, sustainability and evolving guest expectations have redefined operational excellence. Students will gain insight into how hotels implement health and safety protocols, integrate AI and big data for enhanced guest experience and adopt eco-practices to drive long-term sustainability. This textbook includes: - Frameworks for crisis response, digital transformation and sustainable operations - Real-world examples from Hilton Hotels, Taj Hotels and the American Hotel & Lodging Association (AHLA), illustrating contemporary hotel management challenges - Hypothetical examples based on industry insights to apply theory into practice - Reflective questions to reinforce critical thinking and practical application - Additional online resources of lecturer slides, an instructor's manual and student exercises Whether preparing for a career in hospitality or advancing your expertise in hotel operations, Hotel Operations Management equips students with the knowledge, confidence and critical insight to lead in today's competitive hospitality landscape. " Hotel Operations Management presents a timely and insightful contribution to the lodging industry. The text thoughtfully integrates post-pandemic innovations such as digital transformation, artificial intelligence, and data-driven operations. It also emphasizes resilience and crisis management, offering practical strategies to prepare students for the dynamic hospitality landscape. Moreover, the book brings sustainability and ESG to the forefront, encouraging hotel professionals to balance profitability with corporate responsibility. With its accessible writing style, this work effectively bridges academic theory and industry practice and is an exemplary resource for both educators and practitioners." ― Agnes L. DeFranco, Ph.D., Professor, Conrad N. Hilton College of Global Hospitality Leadership, University of Houston "This work checks in with insight and checks out with impact. A great resource for anyone passionate about hotel management." ― Willie (Chen-wei Tao), Ph.D., Associate Professor, School of Hospitality and Tourism Management, Oklahoma State University "This book makes a valuable contribution to hospitality scholarship by integrating research-based insights with real-world examples that bring key concepts to life. Its thoughtful synthesis of theory and practice provides educators and practitioners with a timely and practical guide for advancing innovation and leadership in the hospitality industry." ― Pei Liu, Ph.D., Associate Professor, Hospitality Management, University of Missouri " This textbook is incredibly relevant to today's hospitality industry: timely, insightful, and filled with thoughtful connections to what's really happening in the field. I especially love the industry spotlights, where real-world examples bring the concepts to life and make learning feel authentic and engaging. The 'managerial actions' sections are an excellent addition, offering practical, actionable strategies students can apply right away. What I appreciate most is that this book goes beyond the traditional, function-based view of hotel operations. It encourages new ways of thinking, opens minds to broader perspectives, and helps students see the industry with fresh eyes. This is a book that not only informs but also inspires, and I can easily see it becoming a favorite among both students and instructors. " ― Han Wen, Ph.D., Associate Professor, Assistant Chair - Department of Hospitality, Event, & Tourism Management, University of North Texas "This forward-thinking textbook offers practical insights into the evolving landscape of hotel operations, from crisis management to digital transformation and AI-driven service. It provides a timely roadmap for building resilience and innovation across the hospitality industry." ― Yoon Koh, Ph.D., Professor, Conrad N. Hilton College of Global Hospitality Leadership University of Houston " Hotel Operations Management is an engaging and insightful textbook that seamlessly integrates strategic and resilient practices essential for today's hospitality leaders. With its real-world examples and perspectives from industry innovators, it bridges theory and practice effectively. The inclusion of quizzes and discussion questions with suggested answers makes it an invaluable resource for bot