For anyone who has ever searched for the right word at a crucial moment, the revised third edition of this bestselling guide offers a smart and succinct way to say everything One million copies sold! How to Say It® provides clear and practical guidance for what to say--and what not to say--in any situation. Covering everything from business correspondence to personal letters, this is the perfect desk reference for anyone who often finds themselves struggling to find those perfect words for: * Apologies and sympathy letters * Letters to the editor * Cover letters * Fundraising requests * Social correspondence, including invitations and Announcements This new edition features expanded advice for personal and business emails, blogs, and international communication. Rosalie Maggio  is the award-winning author of eighteen books. She is a member of the Authors Guild and the Society for Children’s Book Writers and Illustrators. Table of Contents   Title Page Copyright Page Dedication Acknowledgements Introduction   ONE - ACCEPTANCES TWO - ACKNOWLEDGMENTS AND CONFIRMATIONS THREE - LETTERS OF ADJUSTMENT FOUR - ADVICE FIVE - ANNIVERSARIES AND BIRTHDAYS SIX - ANNOUNCEMENTS SEVEN - APOLOGIES EIGHT - LETTERS OF APPLICATION NINE - APPOINTMENTS AND INTERVIEWS TEN - LETTERS OF APPRECIATION ELEVEN - BELATED LETTERS TWELVE - COLLECTION LETTERS THIRTEEN - COMPLAINTS FOURTEEN - CONGRATULATIONS FIFTEEN - LETTERS THAT SERVE AS CONTRACTS SIXTEEN - COVER LETTERS SEVENTEEN - LETTERS ABOUT CREDIT EIGHTEEN - LETTERS OF DISAGREEMENT NINETEEN - LETTERS TO THE EDITOR TWENTY - E-MAIL TWENTY-ONE - LETTERS DEALING WITH EMPLOYMENT TWENTY-TWO - LETTERS TO FAMILY AND FRIENDS TWENTY-THREE - FAXED LETTERS TWENTY-FOUR - FOLLOW-UP LETTERS TWENTY-FIVE - FUNDRAISING LETTERS TWENTY-SIX - “GET WELL” LETTERS TWENTY-SEVEN - GOODWILL LETTERS TWENTY-EIGHT - HOLIDAY LETTERS TWENTY-NINE - LETTERS OF INSTRUCTION THIRTY - LETTERS OF INTRODUCTION THIRTY-ONE - INVITATIONS THIRTY-TWO - LOVE LETTERS THIRTY-THREE - MEMOS THIRTY-FOUR - LETTERS TO NEIGHBORS THIRTY-FIVE - LETTERS DEALING WITH ORDERS THIRTY-SIX - LETTERS RELATED TO ORGANIZATIONS AND CLUBS THIRTY-SEVEN - QUERY LETTERS THIRTY-EIGHT - REFERENCES AND RECOMMENDATIONS THIRTY-NINE - REFUSALS FORTY - REPORTS AND PROPOSALS FORTY-ONE - REQUESTS AND INQUIRIES FORTY-TWO - RESPONSES FORTY-THREE - RÉSUMÉS FORTY-FOUR - SALES LETTERS FORTY-FIVE - SENSITIVE LETTERS FORTY-SIX - LETTERS OF SYMPATHY FORTY-SEVEN - THANK-YOU LETTERS FORTY-EIGHT - LETTERS RELATED TO TRAVEL FORTY-NINE - WEDDING CORRESPONDENCE FIFTY - LETTERS OF WELCOME APPENDIX I - MECHANICS APPENDIX II - CONTENT INDEX PRENTICE HALL PRESS Published by the Penguin Group Penguin Group (USA) Inc. 375 Hudson Street, New York, New York 10014, USA Penguin Group (Canada), 90 Eglinton Avenue East, Suite 700, Toronto, Ontario M4P 2Y3, Canada (a division of Pearson Penguin Canada Inc.) Penguin Books Ltd., 80 Strand, London WC2R 0RL, England Penguin Group Ireland, 25 St. Stephen’s Green, Dublin 2, Ireland (a division of Penguin Books Ltd.) Penguin Group (Australia), 250 Camberwell Road, Camberwell, Victoria 3124, Australia (a division of Pearson Australia Group Pty. Ltd.) Penguin Books India Pvt. Ltd., 11 Community Centre, Panchsheel Park, New Delhi—110 017, India Penguin Group (NZ), 67 Apollo Drive, Rosedale, North Shore 0632, New Zealand (a division of Pearson New Zealand Ltd.) Penguin Books (South Africa) (Pty.) Ltd., 24 Sturdee Avenue, Rosebank, Johannesburg 2196, South Africa   Penguin Books Ltd., Registered Offices: 80 Strand, London WC2R 0RL, England   While the author has made every effort to provide accurate telephone numbers and Internet addresses at the time of publication, neither the publisher nor the author assumes any responsibility for errors, or for changes that occur after publication. Further, the publisher does not have any control over and does not assume any responsibility for author or third-party websites or their content.   Copyright © 2009 by Rosalie Maggio   All rights reserved. No part of this book may be reproduced, scanned, or distributed in any printed or electronic form without permission. Please do not participate in or encourage piracy of copyrighted materials in violation of the author’s rights. Purchase only authorized editions. PRENTICE HALL PRESS is a trademark of Penguin Group (USA) Inc.       The Library of Congress has cataloged the revised and expanded edition as follows:   Maggio, Rosalie. How to say it : choice words, phrases, sentences, and paragraphs for every situation / by Rosalie Maggio.—Rev. and expanded. p. cm. eISBN : 978-1-101-02916-9 1. Letter writing. 2. English language—Rhetoric. I. Title. PE1483.M26 2001 806.6—dc21 2001036014     Most Prentice Hall Press books are available at special quantity discounts for bulk purchases for sales promotions, premiums, fund-raising, or educational use. Special books, or book excerpts, can also be created to fit specific needs. For det