You absolutely must read this book: If you have never led a team before and you are a new or youthful supervisor. Instead, if you are a seasoned manager but want to improve your skills. Gaining knowledge is never a waste, especially when it's accurate knowledge! . The new supervisors face new challenges right away; they have never been put in this situation before. For many, the few articles or books they have read on the subject and the "how to" videos they have watched on YouTube have been insufficient to adequately prepare them for what is to come. So how do you expect someone who has never faced a challenge from a real person in his life, let alone interacted much with "real" people, to perform in front of a sea of disgruntled workers and irate bosses? This book is specifically written for two groups of supervisors: the new supervisor who has been given leadership responsibilities despite having no prior experience in that area and the veteran supervisor who has a wealth of knowledge but is looking for advice on how to step up his or her game and become more effective. For you, this book! This book will teach you that even if you have a particular way of thinking, you still need to watch what you say and do. A supervisory way exists. Because it gets right to the point and because I want you to read it as many times as you can, this book is shorter in length. Without a doubt, one should begin their work as a supervisor in a very professional and "by the book" manner. By the book means that you should first earn people's respect before being yourself. Professionalism does not preclude being "understanding" or "humane," particularly in these times when businesses are moving toward softer management styles. However, before exercising "Flexibility" in decision-making, you must establish your competence by making it clear that you are capable of considering all options but have chosen the friendlier one this time. Before you make that "exception," it must be obvious that you have a track record of being reliable, "by the book," fair, and just. And before you “let it go this time” you must also have had a history of applying accountability across board, and before you have paid for their lunch, it should be evident to this staff that it is their job and it’s not “the paid meal” that will make them work.