Instructor Resources: PowerPoint slides, chapter overviews, suggested class activities and assignments, and a transition guide to the new edition. Chapter 13 Excel Model for Students (click here for access) Human Resources in Healthcare: Managing for Success, Fourth Edition, presents the techniques and practices behind effective management of people—the healthcare profession’s most important asset. It provides the concepts and practical tools necessary for meeting the unique challenges in today’s healthcare environment. This edition has been thoroughly revised and includes the following new content: An expanded chapter on employment law and employee relations A new chapter on credentialing of healthcare providers A thorough update on staff recruitment, selection, and retention practices An expanded section on performance management, including workplace bullying A new chapter on workforce planning in a rapidly changing healthcare system A new chapter on nurse staffing in healthcare organizations New problem-based learning cases to engage students and expand learning comprehension Updated short cases, discussion questions, and exercises throughout Bruce J. Fried, PhD, is an associate professor in the Department of Health Policy and Management in the Gillings School of Global Public Health at the University of North Carolina at Chapel Hill, where he served as director of master’s degree programs for more than 20 years. Dr. Fried teaches courses in human resources management, international and comparative health systems, and globalization and health. He has written numerous journal articles, books and book chapters, commentaries, and book reviews and was coeditor of World Health Systems: Challenges and Perspectives, second edition (Health Administration Press, 2012). His research interests include the impact of improvement teams and culture on quality in healthcare settings, the healthcare workforce, mental health services, and global health. Dr. Fried has conducted workshops and management training courses in Eastern Europe, Asia, Latin America, Africa, the Middle East, and the Caribbean. He received his master’s degree from the University of Chicago and his doctorate from the University of North Carolina at Chapel Hill. Books published by Health Administration Press: Human Resources in Healthcare Managing for Success, Fourth Edition Fundamentals of Human Resources in Healthcare, Second Edition World Health Systems: Challenges and Perspectives, Second Edition