When a rival firm threatens to steal away customers from Punctuation, Inc., the Boss is determined to find a way to improve product quality "Penetrates right to the heart of the complex issues surrounding quality that all managers worry about.A delightful and provocative read." -- Allan A. Kennedy, author of The Corporate Culture .the book illustrates the ups and downs of Punctuation, Inc., the mythical company founded by the inventor of punctuation. -- Rolf Dobelli, Chairman and Founder of getAbstract Anyone who reads it without coming to[...]understanding of what quality really is ought to get a one minute reprimand. -- Kenneth Blanchard, co-author of The One Minute Manager Every manager who s ever wrestled with that abstract thing called quality will,I m sure, get quite a kick out of it. -- J. Peter Grace Chairman and CEO W.R. Grace & Co. JOHN GUASPARI is vice president of Rath & Strong, Inc., and has written two other AMACOM best-sellers: The Customer Connection and Theory Why. His ideas have been translated into three highly successful video training programs. Used Book in Good Condition