Combining critical theory with real-world insights, this introductory-level textbook provides a modern, inclusive approach to the hospitality and tourism industry. As the industry rapidly evolves with significant shifts in demographics, technology and global interconnectedness, Introduction to Hospitality and Tourism prepares undergraduate Tourism and Hospitality students to navigate these changes in their future careers by providing a solid foundation in core principles while highlighting the importance of embracing innovation. This textbook offers a practical overview of the key facets of the hospitality, tourism and events industry, with: - Food and beverage, lodging, tourism, events, entertainment and recreation, wellness and health, and managed services - Service excellence, marketing, human resources, finance, risk management, operations, and infrastructure - Real-world examples and insights spanning global brands and niche sectors-from Walt Disney World, Marriott, and Compass Group to NetJets, Cleveland Clinic, and Red Rocks Amphitheatre Introduction to Hospitality and Tourism includes in-text learning features such as scenario-based exercises and reflective questions to help students apply hospitality and tourism industry theory to practice. Online resources include PowerPoint lecturer slides, blog posts and videos featuring practitioners, and additional exercises and reflective questions. " A truly enriching read-this comprehensive account of hospitality management offers not only pedagogical precision but also a profound and timely exploration of the industry as a fundamental human necessity. It beautifully captures the essence of global interaction and the human quest to embrace diversity. Structured, clear, and deeply caring, the narrative engages all the senses, presenting hospitality management as both a professional discipline and a deeply human, enduring adventure. This work is bound to become an international classic for future generations of hospitality management students-a sustainable, touching journey that will be remembered. " ― Dr. Sini Bask, Senior Lecturer in Professional Teacher Education, Haaga-Helia UAS, Finland "This dynamic introduction textbook offers an excellent foundation for students entering the hospitality and tourism field. Covering a broad range of essential topics from the foundation of hospitality, different sectors, cultural diversity and core business functions, wellness, managed services, and career exploration. More importantly, the textbook provides a comprehensive, contemporary approach. Its flexible structure allows instructors to tailor content to their course needs, while its clear, engaging writing makes complex ideas accessible. A valuable resource for both learners and educators in the discipline." ― Carl A. Boger Jr., Clinton L. Rappole Distinguished Chair, Conrad N. Hilton College of Global Hospitality Leadership at the University of Houston, USA " Introduction to Hospitality and Tourism Management stands out for its leadership and recruitment-focused perspective. It moves beyond traditional industry overviews to provide students with a clear map of diverse career pathways, essential market trends, and concrete advancement opportunities. I particularly commend the author's thoughtful inclusion of cultural competence, recognizing the global nature of tourism from both customer and employee standpoints. The text successfully highlights the exciting overlap with related sectors like managed services, healthcare, and real estate, demonstrating the true breadth of professional possibilities. This is essential reading for any aspiring student ready to explore the dynamic future of the hospitality and tourism industry. " ― Vanja Bogicevic, Clinical Associate Professor, New York University, USA " Introduction to Hospitality and Tourism Management offers a refreshing and well-balanced integration of theory, management practice, and service excellence. Particularly commendable is how the book contextualizes core hospitality and tourism management concepts through vivid, up-to-date industry examples and global case insights. The accessible writing style and reflective activities make it especially effective for engaging today's students, while its academic rigor ensures strong alignment with course learning outcomes. This is a book that truly bridges the classroom and the industry." ― Professor Faizan Ali, Established Professor of Marketing, J.E. Cairnes School of Business and Economics, University of Galway, Ireland "Turpin's Introduction to Hospitality and Tourism Management is an insightful and timely exploration of the industry through a human-centered and culturally conscious lens. Her focus on cultural diversity, global interconnectedness, and intersectionality offers readers a deeper understanding of how hospitality extends beyond service; it's about fostering meaningful human connection across borders. A must-read for anyone pas