LEGACY OF CARE: A Professional Customer Service Guide for Funeral and Cemetery Professionals

$14.99
by Daphne Ballantine

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We witness grief and grace in the death-care profession by sitting in the space between love and loss. Every day, professionals in cemeteries and funeral homes walk beside families through their hardest moments. They turn confusion into clarity, chaos into calm, and grief into gestures of meaning. In that sacred work, ordinary service becomes something extraordinary—a legacy of care. Written by Daphne Ballantine, an experienced death-care counselor and national trainer, Legacy of Care reveals what true service looks like when compassion and professionalism meet. It invites readers to rediscover the purpose and humanity behind every conversation, every form, every handshake, and every farewell. At its heart is the C.A.R.E. Framework—a practical and emotional foundation for excellence: Compassion: Lead with empathy and understanding. - Action: Anticipate needs and follow through with calm confidence. - Respect: Honor every story, culture, and tradition. - Excellence: Let integrity and presence define your service. More than a manual, this book is a reflection on how dignity is expressed, how trust is built, and how those who serve the grieving carry a responsibility that extends beyond the moment—it lives in memory. Legacy of Care is for anyone who believes that service is sacred, that compassion is strength, and that excellence begins with the heart.

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