As a business owner, it can be difficult to stay motivated and out of firefighting mode especially in the commercial cleaning industry. Sound familiar? If so, the good news is that while there are many challenges in the service industry, there are just as many solutions! By conducting a nationwide survey of commercial cleaning businesses, author Troy Hopkins uncovered the top seven challenges faced by the janitorial industry today. As a Certified Building Service Executive, Hopkins has tackled each of these obstacles and effectively overcame them by putting proper systems and practical procedures in place. In his new book, Making Cents of a Dirty Business How to Survive & Succeed in the Commercial Cleaning Industry, he discusses each of these familiar pitfalls and roadblocks, and provides step-by-step solutions that will make sense (and dollars!) for your business. As an author, trainer, and Area Developer for Office Pride Commercial Cleaning Services, Troy Hopkins is passionate about investing in commercial cleaning business owners. He hopes that each person who reads his books will discover at least one key concept that will unlock their potential for success. As janitors, we need to stick together to attract new and vibrant owners who will help make this field the greatest in the service industry! Troy has nailed it! After 55+years as a janitorial contractor and consultant to the industry, I have never read a book that is so accurate, comprehensive, and thorough as this one. This book is not only for beginners but for anyone in business, janitorial or not. Had this book been available to me earlier in my career, the mistakes I made would have been far fewer, and I would have slept much better, not to mention the tens of thousands of dollars I would have saved. Buy this book, follow Troy's step by step guidance (no deviation), and your chances for success will be almost assured. START NOW! --Dick Ollek, CBSE, President of Consultants in Cleaning LLC This book is a powerful resource for any Building Service Contractor. Making Cents of a Dirty Business is a practical, hands-on guide that provides a candid look at the top challenges in our industry and how to overcome them. A must read for any business owner who has the desire to build a great and lasting company! --Janelle Bruland, CBSE, CEO of MSNW Group, Past President of BSCAI A great read from start to finish, it is like CliffsNotes for Building Service Success! Being in the business for 26 years it would have been nice to have a resource like this early on. As I read this book, it brought back memories of key decisions we made over the years, some good and some bad. Many mistakes were made because of our inexperience and lack of guidance. I ve seen fellow contractors spend thousands of dollars in consulting services to get exactly what is laid out in this book. If you are new in the business or trying to grow your company, I would definitely recommend Troy s book! --Steve Garcia, CBSE, SMI Facility Services TROY HOPKINS grew up in the small farming town of Crockett Mills, in West Tennessee. As a child, he learned from his parents the true meaning of hard work and the importance of maintaining great values. Immediately after graduating from the University of Tennessee, Troy was recruited by Frito Lay, and for 14 years he held numerous leadership positions in functional areas such as Quality Assurance, Production Management, and Planning Manager(Controller). In 2003, he decided to leave his corporate position with Frito Lay to open his own business. Troy launched a successful Office Pride Commercial Cleaning franchise in Huntsville, Alabama. His extensive background in management, employee motivation, and customer service/ quality control, boosted his franchise to become the largest unit in the Office Pride system. As Troy s passion is in developing and mentoring business owners to achieve their goals and live the American Dream, he sold his thriving franchise in 2015 to serve as an independently owned and operated Area Developer for Office Pride Commercial Cleaning. In this role, he represents the franchisor in the development of new franchises in his markets across the Upper Southeastern United States. Recognized as one of the industry s top professionals, Troy is a Certified Building Service Executive and serves as a BSCAI speaker and trainer at industry conventions. Troy is the author of two industry books Making Cents of a Dirty Business: How to Survive and Succeed in Commercial Cleaning and The Business Remodel: Transform Your Business to Love It (Again!) Or List It. Even though commercial cleaning is my specialty, I enjoy coaching members from a wide variety of companies, Troy shared. I want to motivate front-line employees and inspire executive management teams to achieve their goals. Troy married his college sweetheart, Patti, and they have three beautiful daughters, Shelby, Kelsey, and Kirby. The family resides in Huntsville, Alabama.