This fourth edition of Retail Banking is a comprehensive, up-to-date introduction to the principles of banking. In the context of a challenging global economy and the continuing recovery from the global financial crisis, good banking and the capacity of retail banks to anticipate and react to economic, environmental, political, social and technological pressures are more relevant than ever. Aimed at bank staff and students, this text is packed with international examples and case studies, the text covers all aspects of banking in the modern financial services industry and clearly explains the regulatory, social, technological and practical environment in which retail banks operate. Topics covered include: banking risks and regulation - payment methods, fund transfers, collecting and paying banks - principles of the banker-customer relationship - the balance between liquidity and profitability - principles of lending and key credit risk tools. The text is complemented by online support material and a tutor resource containing dozens of practice tasks for students. Retail Banking is one of those areas which we all 'know'...except we don't! Truly the lynchpin of all financial services, retail banking is commonly misunderstood: customers still mis-buy, bankers still mis-sell or misunderstand the needs of both parties, and all stakeholders attempt to navigate their way through an ever-changing environment, often not really grasping the interdependencies of the retail banking business. This text returns to the basics and plots a clear pathway so as to enable full understanding of the retail banking environment and the main banker-customer interactions. For the prospective or novice banker, as well as the more experienced, this is a worthwhile and enjoyable read - it will be on my students' Essential Reading list. Wendy Chowne, Senior Lecturer, The London Institute of Banking & Finance Keith Pond PHD FCIB SFHEA is Associate Dean (Teaching) at Loughborough University School of Business and Economics. An innovative teacher, and passionate about sharing his experience and knowledge, Keith has built on his foundations in banking with Midland Bank and lectures in banking at Loughborough and Birmingham Universities, and at the London Institute of Banking and Finance.