This phone is compatible with carriers on the GSM network (e.g. AT&T, T-Mobile, Metro). Please check with your carrier to verify compatibility. When you receive the phone, insert a SIM card from a compatible carrier. Then, turn it on, connect to Wi-Fi, and follow the on screen prompts to activate service. The device does not come with headphones or a SIM card. It does include a charger and charging cable that may be generic. Tested for battery health and guaranteed to have a minimum battery capacity of 80%. This pre-owned or refurbished product has been professionally inspected and tested to work and look like new. How a product becomes part of Amazon Renewed, your destination for pre-owned, refurbished products: A customer buys a new product and returns it or trades it in for a newer or different model. That product is inspected and tested to work and look like new by Amazon-qualified suppliers. Then, the product is sold as an Amazon Renewed product on Amazon. If not satisfied with the purchase, renewed products are eligible for replacement or refund under the Amazon Renewed Guarantee.