Everyone knows you should go into a job interview or car dealership prepared to negotiate. But what about going into your favorite shop or store, your child’s school, or your coworker’s cubicle—much less your boss’s office? What about everyday discussions and disagreements with your wife, husband, girlfriend, boyfriend, partner, or child? Learn how to navigate the pitfalls of these everyday interactions without making your friend, colleague or coworker feel bullied and belittled and without giving up too much of yourself. In Seven Secrets to WINNING Without Losing a Friend , mediator and negotiation expert William Scarpino provides vital tools and techniques for empowering you to better manage—even thrive in—the conflicts that arise as you go about your daily routine. The secrets he shares—such as personalizing relationships, choosing battles, and focusing on goals—are grounded in proven methods of effective communication and conflict resolution. What really sets this book apart is the universal application of these proven methods. Rather than limit their application to business settings, Scarpino shows how his process works in every kind of daily interaction. He groups rivals, acquaintances, and people close to us collectively as Rasps . Providing practical advice and plenty of real-world examples, Scarpino reveals how to achieve your goal while maintaining healthy, personal relationships with your Rasps . William J. Scarpino spent the first part of his career in executive corporate positions, where he honed his skills in lease and contract negotiations, internal negotiations, and employee-conflict resolutions. In 1996, Scarpino took his expertise in negotiation and mediation and founded Associates for Success LLC, a management consulting firm. He has taught negotiations courses at the University of Southern California and at the Institute of Corporate Real Estate, and he co-authored the book Corporate Real Estate . Scarpino holds an MBA from Loyola Marymount, sits on numerous boards, and has provided pro bono mediation services to Ventura County. He has served on and chaired the board of the National Association of Corporate Real Estate Executives.