Quality management - a discipline that started in manufacturing has migrated to service industries such as hospitality, hotels, and health care. As these industries have embraced quality management practices, we, as consumers, have developed higher expectations for positive, error-free service experiences. Because of this phenomenon, there is increased pressure on non-profit and church organizations to make excellence a guiding principle of managing operations – and who, more than the church, should be doing things with excellence? This book is perfect for anyone who manages the day-to-day operations of a non-profit, ministry, or church. With easy-to-understand illustrations, this book provides practical steps to improve the work process. Whether the process is improving the process to recruit, train and schedule volunteers or streamlining the children’s ministry check-in process, this book offers practical tips and tools with real-life examples and much more!