“Read this if you want to understand how to shape our technological future and reinvigorate democracy along the way.”—Reed Hastings, cofounder and CEO of Netflix "A triumph: an analysis of the critical challenges facing our digital society that is as accessible as it is sophisticated." — Anne-Marie Slaughter, CEO of New America A forward-thinking manifesto from three Stanford professors—experts who have worked at ground zero of the tech revolution for decades—that reveals how big tech’s obsession with optimization and efficiency has sacrificed fundamental human values and outlines steps we can take to change course, renew our democracy, and save ourselves. In no more than the blink of an eye, a naïve optimism about technology’s liberating potential has given way to a dystopian obsession with biased algorithms, surveillance capitalism, and job-displacing robots. Yet too few of us see any alternative to accepting the onward march of technology. We have simply accepted a technological future designed for us by technologists, the venture capitalists who fund them, and the politicians who give them free rein. It doesn’t need to be this way. System Error exposes the root of our current predicament: how big tech’s relentless focus on optimization is driving a future that reinforces discrimination, erodes privacy, displaces workers, and pollutes the information we get. This optimization mindset substitutes what companies care about for the values that we as a democratic society might choose to prioritize. Well-intentioned optimizers fail to measure all that is meaningful and, when their creative disruptions achieve great scale, they impose their values upon the rest of us. Armed with an understanding of how technologists think and exercise their power, three Stanford professors—a philosopher working at the intersection of tech and ethics, a political scientist who served under Obama, and the director of the undergraduate Computer Science program at Stanford (also an early Google engineer)—reveal how we can hold that power to account. Troubled by the values that permeate the university’s student body and its culture, they worked together to chart a new path forward, creating a popular course to transform how tomorrow’s technologists approach their profession. Now, as the dominance of big tech becomes an explosive societal conundrum, they share their provocative insights and concrete solutions to help everyone understand what is happening, what is at stake, and what we can do to control technology instead of letting it control us. " System Error  is essential reading for those who want to unlock the positive power of technology to advance human progress. This brilliantly crafted book lays out a vision for how the government and private sector can work together to deploy technology in service of a better world. Reich, Sahami, and Weinstein elucidate some of the most complex challenges facing our society, and ultimately remind us that there is no substitute for moral responsibility and business practices that support the health and well-being of our communities." - Evan Spiegel, CEO of SnapChat "The authors explore major issues that they posit society needs to grapple with: the rise in the outsourcing of decision-making to algorithms, the immense amount of user data collected by tech companies, increasing automation, and the proliferation of hate speech and disinformation online. Their suggestions for how the country might better balance democracy and technology are evenhanded and nuanced . . . Never falling into the trap of offering easy answers over deep analysis, this study is worth a look for readers worried about the outsize influence of technology on their lives and society." - Publishers Weekly (starred review) "It's not about the obvious villains. This wise, nuanced, quietly brilliant book reveals how technology is reshaping our society and our values in ways that are insidious, hidden—sometimes even from their inventors—and far more fascinating. Anyone who believes this reshaping shouldn't be entrusted to private companies needs to read it. Now." - Larissa MacFarquhar, author of Strangers Drowning: Impossible Idealism, Drastic Choices, and the Urge to Help "Such important work." - Joe Scarborough, Co-host of Morning Joe on MSNBC " System Error is a powerful and important, timely book. It feels like a public service you have done for us, and I encourage everyone to pick up a copy." - Julian Castro, Former Secretary of Housing and Urban Development "This book’s contribution, and it’s an important one, is to spell out what needs to be fixed, and to provide two important reminders. First, the transition to digital in a democratic society was going to be messy no matter what—look at the antitrust fights that accompanied the telephone in the analog era. And second, solutions are going to be less about achieving utopia than about setting parameters to make sure certain things don’t happen. We live at best