Americans have always thought their healthcare system was the best in the world. But starting in the late 1990s, shocking reports emerged that showed this was far from the truth. Treatment-related deaths or “complications” were found to be the fifth leading cause of death for Americans, and hundreds of thousands of patients were being harmed by botched medical procedures. Spurred by the quality crisis, a group of visionary physicians led by Donald Berwick and Paul Batalden embarked on a study of industrial “quality improvement” techniques, daring to apply them to the practice of medicine despite resistance from the medical community. The Best Practice tells the story of this burgeoning movement, and of how the medical landscape is being radically transformed—for the better.   Physicians Practice , October issue “ The Best Practice argues persuasively that, in fact, getting sick in the United States doesn’t beat getting sick in Sweden — or in Denmark, England, Germany, Canada, or just about anywhere else in the developed world, for that matter.” TheHealthCareBlog.com “ ‘The Best Practice’ is an amazingly readable book. My amazement is not a reflection on Kenney's writing, but rather that he managed to make health care quality interesting for nearly 300 pages.” Charles Kenney is the author of five works of nonfiction including John F. Kennedy: The Presidential Portfolio , Rescue Men , and three novels. A former Boston Globe journalist, he has served as a consultant to Blue Cross Blue Shield of Massachusetts on the company's quality and safety initiative. Used Book in Good Condition