Book by Carter, Nancy M., Cullen, John B. ...a useful analysis of technology's impact on an industry undergoing substantial change from several quarters.>>>> ( Communication Booknotes ) ...a useful analysis of technology's impact on an industry undergoing substantial change from several quarters. ( Communication Booknotes ) Nancy M. Carter is Assistant Professor of Management at the University of Notre Dame. John B. Cullen is Associate Professor of Management and Sociology at the University of Nebraska.