Emotional Intelligence is the key component to elevating the client, customer or guest experience. Companies lose business every day because of poor customer service. Throughout my career I have had the opportunity to learn insights from some of the best service providers, working with leaders such as Ritz Carlton, Disney and Nordstrom. I incorporate key learnings from my experience as a successful actor, my over 20 years of corporate facilitating and as a certified trainer for Positive Coaching Alliance. This information, personal stories and acting exercises will provide simple, practical and effective tools that can be put to use immediately and will become a go-to reference. I have seen, taught and experienced what works. This book will show you how to enhance your guest experience, increase customer loyalty, and improve employee retention by creating advocates for you and your business. "This is a Fantastic read" "I Love the book. Right on point. You speak my love language." Larry Levine, Best Selling author of Selling from the Heart My experience as an actor informed me about people, observation and the value of listening.  I have delivered hundreds of programs on The Client Experience, as well as the New Luxury Guest, and have been trained and have benefited from the millions of dollars in research and development that goes into these projects.I wanted to write a book that is simple and can provide practical and effective tools that can be put to use immediately and will become a go-to reference. I have seen, taught and experienced what works. Whether it is a customer, a client, a guest, a cast member, a peer or a team player, using your Emotional Intelligence will make the experience more memorable and make people feel more valued.The *World Economic Forum identifies Emotional Intelligence as one of the essential skills for the future. Successful Actor and Host, Accomplished Speaker, Facilitator and Corporate TrainerSpecializes in Elevating the Brand Experience and Luxury Guest ServiceCoaches Core Values, How to Build Trust with your Guest, Team Building and Sales ProcessTHE E.I. CONNECTIONThe Key to Elevating the Experience An Essential Script for Our Time Companies lose business every day because of poor customer service. Throughout my career I have had the opportunity to learn insights from some of the best service providers, working with leaders such as Ritz Carlton, Disney and Nordstrom.I incorporate key learnings from my experience as a successful actor, my over 20 years of corporate facilitating and as a certified trainer for Positive Coaching Alliance.The information provided in this book will show you how to enhance your guest experience, increase customer loyalty, and improve employee retention by creating advocates for you and your business.johnhbrennan.com