Do you want to be able to persuade, influence, or empathise with people in any situation? Do you want to be able to click with people instantly? Do you want people to trust you? This new Teach Yourself Workbook doesn't just tell you what emotional intelligence is. It accompanies you every step of the way, with diagnostic tools, goal-setting charts, practical exercises, and many more features ideal for people who want a more active style of learning. The book starts by helping you identify the behaviours associated with emotional intelligence, and whether you are currently doing them. It then helps you set specific goals to improve on; as you progress through the book, you will be able to keep checking your progress against these goals. Specially created exercises, using the tools of social, physiological and psychological EI activities, will help you to boost your emotional intelligence so that you can reach your potential in many situations. This is the sixth book Jill Dann has written for Hodder Education and the first that is co-authored with my husband, Derek. This is our first self-help book which has been published with space for you to write in your answers. It is hard to give an unknown reader everything that they may need to embark on a development programme without further support but we hope we have succeeded - we all are unique and have different levels of self-awareness and the ability to see ourselves as others see us. We have written workbooks to accompany tailored in-house programmes for each of our clients: for example, John Lewis staff officers' conference, Marks and Spencers training team, FirstDirect bank training managers, Victoria University Wellington NZ MBA enrichment programmes, Halifax District Branch Managers, egg associates and team leader induction, the CIPD Public EI course and the Leadership with EI for the CMI plus exercise sheets to augment many shorter events.  We want to develop a range of apps for smartphones which can support your self-development week by week and month by month. Please contact Amazon with requests if you or your organisation have specific requirements. We really do want you to improve your quality of life wherever you are and whatever your circumstances. We wish we'd recognised when we were starting out that when someone in authority says "we want you to challenge us", that is the last thing they want to experience you doing. Learning the emotional intelligence capability to influence people for the common good is a worthy objective for anyone trying to make changes happen and for them to stick. The best advice either of us has ever been given is, "Recognise that it is not what people do that is most fascinating but why they do it. Through this insight you know what drives them and what opens them to influence." Much more is learned by listening to people and really paying attention to every aspect of their behaviour including the words they speak. The ability to listen to others is the most underrated skill in business... alongside the ability to hear what they mean. It is probable that the person who says the least knows the most . Everyone knows that we have two ears and one mouth but how many of us have the self-discipline to use them in that ratio? Jill is an established author, consultant and practitioner. From her early days in IT in the Royal Navy, she progressed into project and programme management with collaborative NATO programmes where she developed an interest in the people aspects of strategic change, a topic she lectured on alongside EI development sessions at Henley (1998-9). After leaving the RN, Jill progressed from niche Defence work into the banking and telecoms sectors which led her to develop emotional intelligence materials as part of creating new enterprises for Prudential Corporation Contact Centres (Egg) and Halifax Group (Intelligent Finance, if.com). Jill has written on a broad range of topics as an associate for Virtual Ashridge [Business School] dealing with strategy, IT, Security, HR, Law, Government, Commercial and Voluntary sectors in Hot Topics or Learning Guide formats plus interactive assessments. As well as through her continued work commercially, she retains her IT expertise through her work as a regular speaker and as an examiner for the BCS's programme and project management of IT qualifications, authoring exam papers, qualification schemes and through a regular seat on the BCS Oral Examination Panel. She is also an acknowledged contributor to knowedge management for the APM (6.0 BOK), SFIA and BCS schemes. Derek is also an established author, consultant and practitioner with a particular interest in leadership and communication. Ater 20 years officer service in the Royal Navy, during which time he operated helicopters ashore and afloat worldwide, commander a ship and held tweo staff jobs, he now applies his adapted military leadership skills to the commercial sector. He has also written exten