Completely revised and updated, the third edition of the Posts’ The Etiquette Advantage in Business is the ultimate business etiquette guide professionals need to navigate everyday and unusual situations in the office―the key to professional and personal success. Today, more than ever, good workplace manners mean good business. The Etiquette Advantage in Business offers proven, essential advice on everything from workplace conflict resolution with ease and grace to building productive professional relationships with colleagues at all levels; from successfully networking to winning clients and closing deals. It also offers up-to-date guidance on pressing issues, including ethics, harassment in the workplace, privacy, e-mail and social media dos and don’ts, and knowing how and when to take responsibility for mistakes. Written for professionals from diverse backgrounds and fields, The Etiquette Advantage in Business remains the definitive resource for timeless advice on business entertaining, written communication, appropriate business attire for any occasion, conventions and trade shows, job searches and interviews, gift-giving, overseas travel, and more. This essential resource provides the critical tools for building solid, productive relationships and meeting the challenges of the work world with confidence and poise: Masterful Communication: Build stronger professional relationships with proven, essential advice on resolving conflicts, successfully networking, winning clients, and closing deals with ease and grace. - Career Development: Get ahead and stay there with timeless advice on job searches and interviews, business entertaining, appropriate attire for any occasion, and navigating office politics. - Modern Workplace Challenges: Stay current with up-to-date guidance on today’s most pressing issues, including harassment in the workplace, privacy, and knowing when to take responsibility for mistakes. - Digital Etiquette: Skillfully express yourself in electronic form with detailed dos and don’ts for email, social media, smartphones, and telecommuting. Your key to professional and personal success Completely revised and updated, the third edition of the Posts' The Etiquette Advantage in Business is the ultimate guide professionals need to build successful business relationships with confidence Today, more than ever, good manners mean good business. The Etiquette Advantage in Business offers proven, essential advice, from resolving conflicts with ease and grace to building productive relationships with colleagues at all levels. It also offers up-to-date guidance on important professional skills, including ethics, harassment in the workplace, privacy, networking, email, social media dos and don'ts, and knowing how and when to take responsibility for mistakes. For the first time in business history, four distinct generations inhabit the workplace at the same time, leading to generational differences that can cause significant tensions and relationship problems. The Etiquette Advantage in Business aims to help navigate conflict by applying consideration, respect, and honesty to guide you safely through even the most difficult situations. Written for professionals from diverse backgrounds and fields, The Etiquette Advantage in Business remains the definitive resource for timeless advice on business entertaining and dining etiquette, written communications, appropriate attire for any business occasion, conventions and trade shows, job searches and interviews, gift-giving, overseas travel, and more. In today's hyper-competitive workplace, knowing how to get along can make the difference between getting ahead and getting left behind. The Etiquette Advantage in Business provides critical tools for building solid, productive relationships and will help you meet the challenges of the work world with confidence and poise. Peter Post, great-grandson of Emily Post and a passionate golfer, is the author of the New York Times bestseller Essential Manners for Men , Essential Manners for Couples , The Etiquette Advantage in Business (with Anna Post, Lizzie Post, and Daniel Post Senning), and his weekly business etiquette column Etiquette at Work in the Boston Globe . The father of two grown daughters, he lives with his wife in Vermont. Anna Post is the great-great-granddaughter of Emily Post, and a co-author of Emily Post's Etiquette , 18th Edition. She is also the co-author of Great Get-Togethers and Emily Post's Wedding Etiquette , 6th Edition, and the author of Do I Have to Wear White? Anna conducts business etiquette seminars across the country. Lizzie Post is the great-great-granddaughter of Emily Post, and a co-author of Emily Post's Etiquette , 18th Edition. She is also the co-author of Great Get-Togethers and Emily Post's Wedding Etiquette , 6th Edition, and the author of How Do You Work This Life Thing? She has spoken across the country sharing etiquette advice about