Bob Jordan began his restoration industry experience as an owner, founding Restoration Associates Northwest, Inc., in late 2016 at age 58. He had no previous experience in restoration, construction, or the trades. After 38 years in the corporate world working as a hands-on Assembler, Chemical Technician, then Materials and Process Engineer in Aerospace, Medical Device, and Department of Defense industries, Bob found himself looking for a new opportunity, which came in the form of a restoration franchise, his first business ownership endeavor. Bob is a licensed professional engineer, with a bachelor’s degree in mechanical engineering technology, and a degree in chemical technology. He has 12 US patents and spent ten yars teacing engineering, math, and chemistry at the collegiate level. He also has multiple restoration industry-recognized certifications. Additionally, he has served consistently as a Brand Ambassador advising potential owners and is a formal member and resource in his franchise’s Mentorship Program. His company mission is “Leverage technology to reduce cost and disruption.” In his franchise Bob is a multi-site owner, a three-time President’s Circle winner, among other awards. He’s a hands-on owner, having worked full-time in the field for 3-1/2 years, and frequently in the field, by choice, for another four years after that, becoming expert in developing materials and processes for the core restoration services of water, mold, fire, smoke, and biohazard. Bob is considered a subject matter expert in materials science, property restoration, and leadership, having served in corporate America as engineering manager, VP of engineering, and general manager in multiple high-technology design and manufacturing industries. His passion is helping customers in need, and helping new, inexperienced franchise owners to get profitable faster, and to do so by knowing how to perform the many mitigation services our industry provides. This how-to and where-to-go Handbook is dedicated to the new owner, and any beginner restoration technician, as well as the new desk and field adjuster, who want to do a good work in this noble field and lift the burdens of those affected by property damage. Melissa Wittig - Keep this book on your desk because you'll refrence it often This is an excellent reference for "real world" training in the mitigation/restoration industry. Technical procedures are broken down and explained in applicable ways - not just what you should do, but HOW, and with what tools/materials! This book will be your best friend whether you are a brand-new business owner breaking into the restoration industry, a reconstruction contractor looking to diversify, or a seasoned mitigation pro who needs an internal training path for your technicians. I'm a transplant to the mitigation industry, and I gained most of my knowledge by learning things the hard way and making mistakes. You don't have to waste years on reinventing the wheel, you just need to cut the crap and learn from the right people. BUY THIS BOOK!!!!! Bob Jordan is an owner of a restoration company, part of a national franchise. He and his team are in their ninth year of operation. His company is a 4-time winner of the President's Circle award, recognizing the top 10% of all businesses in their network. He is also a seasoned engineer, innovator, and leader with over 30 years of experience in industries like aerospace, defense, medical device, and clean energy. He holds a Bachelor of Science in Mechanical Engineering Technology (magna cum laude) and an Associate of Applied Science in Chemical Technology (honors list), and he is a member of the prestigious Tau Alpha Pi and Phi Theta Kappa honor societies.Throughout his career, Bob has held senior management roles in Fortune 40 companies, medium sized, start-ups, and turnarounds, excelling in engineering, quality, operations, and program management. He's developed groundbreaking technologies, earning 12 patents for innovations ranging from thermal switches, laser processing, piezoelectric surgical instruments, outdoor emergency fire starters, and more. He has an extensive design and manufacturing background in inertial navigation, composite materials, MEMS-hybrid packages, and advanced ballistic military armor. As a systems thinker and results-driven leader, Bob has implemented QMS and Lean Six Sigma methodologies, developed new product strategies that generated millions in revenue, and managed diverse, multi-disciplinary teams with an empowering leadership style.Bob's expertise extends to teaching and mentoring, having spent 10 years as a college-level instructor in engineering, math, and science. He's also an international trainer, consultant, and writer, with over 300 technical and teaching papers to his name.In addition to his professional accomplishments, Bob has been actively involved in prison ministry for over 46 years, providing mentorship, training, and support to inmates across Washington