Lead, Manage, and Develop Your People--the Toyota Way! This game-changing book puts you behind the curtain at Toyota, providing new insight into the legendary automaker's management practices and offering practical guidance for leading and developing people in a way that makes the best use of their brainpower. Drawing on six years of research into Toyota's employee-management routines, Toyota Kata examines and elucidates, for the first time, the company's organizational routines that power its success with continuous improvement and adaptation. The book also reaches beyond Toyota to explain issues of human behavior in organizations and provide specific answers to questions such as: How can we make improvement and adaptation part of everyday work throughout the organization? - How can we develop and utilize the capability of everyone in the organization to repeatedly work toward and achieve new levels of performance? - How can we give an organization the power to handle dynamic, unpredictable situations and keep satisfying customers? Mike Rother explains how to improve our prevailing management approach through the practice of two Kata: the Improvement Kata--a repeating routine of establishing challenging target conditions, working step-by-step through obstacles, and always learning from the problems we encounter; and the Coaching Kata: a practice routine for teaching the Improvement Kata to employees at every level to ensure it motivates their ways of thinking and acting. With clear detail, an abundance of practical examples, and a cohesive explanation from start to finish, Toyota Kata gives managers, supervisors and team leaders actionable routines of thought and behavior that produce superior results and sustained competitive advantage. Mike Rother is an engineer, a teacher, and a guest researcher at the Technical University Dortmund. Rother’s work has bought him to numerous companies and hundreds of factories around the world, where he collaborates with people to test ideas and shares lessons learned. He splits his time between Ann Arbor, and Cologne, Germany. Rother has been entered into the Association of Manufacturing Excellence's Hall of Fame. Toyota Kata gets to the essence of how Toyota manages continuous improvement and human ingenuity, through daily practice. Mike Rother explains why typical companies fail to understand the core of Lean and make limited progress and what it takes to make it a real part of your culture. ― Jeffrey K. Liker, bestselling author of The Toyota Way Toyota Kata is one of the stepping stones that will usher in a new era of management thinking. ―The Systems Thinker By uncovering exactly what makes Toyota the standard bearer in a way that is accessible to every management level, in every industry, Rother has given the business world a true gem-- Toyota Kata is a must read! ― Keith Allman, President, Delta Faucet Company Mike Rother's Toyota Kata is a rare and exciting event--a book that casts entirely new light on a much-heralded set of management practices, giving those practices new significance and power. ―F rom the Foreword by H. Thomas Johnson, author of Profit Beyond Measure In Toyota Kata , Rother has put his finger on the heart of the coaching process at Toyota. He has distilled the PDCA process to its simplest and most essential core. Much of Toyota's success is rooted in these subtle yet powerful behaviors Mike so clearly describes. Kata provides a level of clear insight into the key principles underlying Toyota culture in a way that can be easily understood and applied. Essential reading for any company committed to lasting culture change." ― Bill Costantino, W3 Group, Former Group Leader TMMK(Toyota Motor Manufacturing Kentucky, Inc.) How any organization in any industry can progress from old-fashioned management by results to a strikingly different and better way. ― James P. Womack, Chairman and Founder, Lean Enterprise Institute Mike Rother is an engineer, researcher and teacher who works to develop scientific thinking in individuals, teams and organizations. He shares his findings widely and is in the Association for Manufacturing Excellence Hall of Fame. TOYOTA KATA MANAGING PEOPLE FOR IMPROVEMENT, ADAPTIVENESS, AND SUPERIOR RESULTS By MIKE ROTHER McGraw-Hill Copyright © 2010 Rother & Company, LLC. All right reserved. ISBN: 978-0-07-163523-3 Contents Chapter One What Defines a Company That Thrives Long Term? The applause dies down as the next conference speaker approaches the podium. The presentation is going to be about Toyota, and in his first slide the speaker presents some impressive statistics that demonstrate Toyota's superior performance. The audience is nodding appreciatively. For about two decades now this scene has been repeated countless times. So many books, articles, presentations, seminars, and workshops have begun with statistics about Toyota just like these: * Toyot