Trusting Technology is about adapting to new ways of life and work. Technology merely provides the platform. When we talk about the challenges of technology, we’re really talking about the challenges of improvement—the ways we change and the lessons we learn on our path to making things better. The challenge—and the opportunity—is that technology offers us so many options. It’s bemusing! What areas of our business do we focus on? How can we make them better? Trusting Technology is a handbook to help business leaders become centered in their focus, approach, and resilience with adopting and adapting technology. You will learn how to: Generate, curate, and make ideas happen. - Better understand how to improve your customer’s journey. - Build a machine that connects your business’s community of customers and colleagues. - Nurture confidence in the face of change. - Create insights with the information that matters to your colleagues and customers. - Describe your security strategy in five minutes. - Capture your business’s special sauce to create new assets. - Navigate a course to your business future with rapid learning and minimalist change. - Master the art of estimation. - Benchmark your organization—any organization—as a tech business. - Build a platform to keep pace with the innovation needs of your business. - Find inspiration and build on the achievements of others. This vital conversation is not about the technology itself, but rather, the connections it enables and the change it imposes on our comfortably imperfect routine and environment. The means are not software code and hardware bits, but rather systems thinking, empathetic change, rapid learning, and adaptive planning. Trusting Technology is about the humanity of advancement feeding the advancement of humanity. "Graham Binks's book, Trusting Technology, is exactly what is needed for leaders today. Back in 2006, when we conducted research on the 'Leader of the Future,' being technologically savvy was identified as a needed skill set. This is a great source for adding this skill if you are in a leadership position." -- Marshall Goldsmith, New York Times #1 Bestselling Author of "Triggers," "Mojo," and "What Got You Here Won't Get You There" “Technology has shifted from an operational tool running in the background to a powerful engine that generates fresh value. Trusting Technology brings together business, technology, and customer conversations using simple, powerful frameworks that focus on what matters most: growing your business. Take a step-by-step journey to identify real opportunities, explore meaningful alternatives, create smart solutions, and align your team to follow through on inspired solutions. These are the essential tools of modern technology strategy. They will help you cut through complexity and harness the right technologies for your business.” -- Tom Wujec, Author, Technologist and Design Thinker “Whenever we have hired Graham, he’s broken down complexity and shone a light on the simple path forward. Now he’s pulled that off in a book!” -- Sean Smith, CEO, PetHealth Inc―A Fairfax Company “Technology offers a path to building a better business. When we understand how to use it, we can find the right balance between innovation and keeping the lights on. Trusting Technology provides valuable insights on translating between business and technology, avoiding the pitfalls, and to finding your path to success." -- Glenn Laverty, President and CEO, Ricoh Canada Inc and SVP Strategy, Ricoh North America “Technology doesn’t drive change, it enables it, and success with business technology requires a rich blend of disciplines including buy in and oversight starting with the CEO down. In Trusting Technology , Graham has laid out an invaluable blueprint for change, a learning mindset, the generation of insight, and capturing intellectual property. When we put our trust in people, we usually know what we’re getting. If we are to put our trust in technology, we need this depth and breadth." -- Hazel Wheldon, CEO, Multi-Health Systems Inc (MHS) Graham Binks is an expert in helping businesses get the best out of their technology investments. Over the course of more than five hundred career projects conducted in a wide range of industries, he has helped countless small, medium, and large organizations to quickly achieve their technology goals under budget and with low risk. His work is focused on helping formulate the best technology roadmap to support business strategy, guiding teams through delivery and assisting leadership to deliver on the plan. Graham is the CEO of primeFusion Inc and has over thirty years of technology leadership experience in Europe, North America, and Asia. He’s spent a decade in CTO and support roles for several software companies, and another decade as CIO in a number of international businesses. Graham’s client list spans four continents and includes Nike, Procter & Gamble, Citigr