Wisdom & Witticisms from an MSP Attorney is a collection of essays from the leading authoritative legal voice in the managed services industry. The book focuses squarely on the business needs of managed service providers ("MSPs"), and offers practical tips, strategies, and frameworks to help MSPs expertly navigate the business and legal challenges they face daily. Having counseled thousands of MSPs nationwide for over two decades, the author uses his deep understanding of the industry to tackle and demystify some of the most difficult issues facing MSPs, all while using his celebrated "down-to-Earth" and practical writing style. Some of the issues discussed include: The "must have" provisions that help eliminate liability in master services agreements - Deciding when to send a "declined service" notice to customers that reject crucial services - Avoiding behaviors that could expose a company's directors to personal liability - Implementing a shared responsibility matrix in co-managed environments - Deciding when and how to raise fees without risking customer rejection - Avoiding scope creep and scope denial in managed service projects - Mitigating liability when offering hardware-as-a-service - Whether to include certain services, such as security awareness training, in an MSP's security stack - Determining how to offer and implement off-boarding/transition services to properly manage customer expectations and minimize risk to the MSP The author's industry insights and actionable advice make Wisdom & Witticisms from an MSP Attorney an indispensable guide for any MSP looking to understand and overcome the myriad business and legal challenges in the ever-evolving landscape of the managed services industry.