Embark on a journey of self-discovery and put the power of EQ to work Hailed by PMA, the Independent Book Publisher's Association, as a "business breakthrough" and "one of the thirty best business books of the year" by Soundview, the first edition of Working Relationships set the standard for managing conflict and developing teamwork while learning to get along with friends and foes at work. Now author Bob Wall is back with the latest research and field-tested knowledge about the critical role emotional intelligence (EQ) plays in achieving workplace and career success. A good book to read and re-read.― Ethical Management Highly recommended for anyone who can't seem to get ahead and cannot figure out why.― The Midwest Book Review Insightful, easy-to-read book offering proven methods by which individuals can enhance their relationships and effectiveness at work.― Choice Offering practical advice on how to diplomatically solve interpersonal problems.― Orange County Register Whether one is at the bottom, middle, or top of the workplace hierarchy, anyone who works for a living will find the information to be of vital importance.― ForeWord The book functions as a workshop in written form. Most of the exercises are short and easy to complete, and a list of the exercises and tools follows the book's table of contents for easy reference.― Business Book Review Thirty exercises, readable case studies, and pull-out quotes from the text make this the kind of book you can't help learning from.― Books24x7.com This is a book for anyone looking to conquer the emotionally charged roadblocks that so often hinder success.― T&D Some commonsense talk about issues that, unaddressed, can undermine the performance and productivity of your employees and your company.― Soundview Executive Book Summaries The research is clear: for C-level executives to frontline supervisors, emotional competencies are more important than training, IQ, and technical experience in distinguishing average performers from superstars. Newly revised and expanded, WORKING RELATIONSHIPS provides a cutting-edge toolkit for mastering the personal characteristics and social abilities of emotional intelligence (EQ) to manage conflict, develop teamwork, and get along with friends and foes at work. Building on the commonsense advice and practical wisdom that made the first edition such a success, Bob Wall adds fresh insight and a new focus on the power of EQ to influence lives and careers--regardless of job type, level of education, and scope of responsibility. Through a powerful EQ lens, he reexamines the core competencies needed to handle difficult conversations and build the solid network of professional relationships so critical to getting things done in today's complex organizations. Packed with over 30 worksheets and tools--including seven new exercises on EQ--WORKING RELATIONSHIPS profiles L'Oreal, Bell Labs, the U.S. Air Force, and other business leaders to illustrate the compelling results organizations and individuals have achieved by putting EQ to work in the workplace. While being smart and good at what you do is essential to success in business, the research is clear: for C-level executives to frontline supervisors, emotional competencies are more important than training, IQ, and technical experience in determining who succeeds and who fails at work. With a unique mix of commonsense advice, fresh insights, and real-life examples and stories--from L'Oreal and Bell Labs to the U.S. Air Force--this revised and expanded edition of WORKING RELATIONSHIPS gets to the very heart of what makes emotional intelligence (EQ) such a powerful tool for workplace success. The book includes * Key communication strategies to expand your sphere of organizational influence and build a network of professional relationships that can be leveraged to get the work done * Specific guidance on seeking feedback from coworkers, direct reports, and bosses, including examples of what to say, how to behave, and when to move from dialogue to action * More than thirty focused exercises, including seven new exercises on EQ, plus numerous case studies and tools for dealing with challenging situations or jump-starting difficult conversations Embark on a Journey of Self-Discovery and Put the Power of EQ to Work Hailed by PMA, the Independent Book Publisher's Association, as a "business breakthrough" and "one of the thirty best business books of the year" by Soundview, the first edition of WORKING RELATIONSHIPS set the standard for managing conflict and developing teamwork while learning to get along with friends and foes at work. Now author Bob Wall is back with the latest research and field-tested knowledge about the critical role emotional intelligence (EQ) plays in achieving workplace and career success. Praise for the First Edition "Whether one is at the bottom, middle, or top of the workplace hierarchy, anyone who works for a living will find the informatio