Social workers have roles that require them to engage with clients and families who may be ′reluctant clients′, ambivalent or resistant towards those seeking to help and protect. This includes safeguarding roles in relation to children and vulnerable adults, and work to engage with marginalised groups such as young offenders and those with mental health and substance misuse problems. The text addresses issues in relation to the main client groups, and specific chapters take an overview of issues such as understanding and defusing aggressive behavior and keeping yourself safe from assault. Professor Brian Taylor is course director for the MSc in Professional Development in Social Work at the University of Ulster.. Brian had a lead role in contributing to the development of a new post qualifying education and training framework for social work in Northern Ireland (2005-07) and the development of new programmes in partnership with all major employers of social workers. His major area of research is decision-making in social work as well as evidence based practice. He is editor of Working with Agression and Resistance in Social Work . Used Book in Good Condition