World Class Applications shows what real organisations have done to implement Six Sigma, the methodology used, and the results delivered. The book provides details of how these organisations overcame issues with the statistical tools of Six Sigma and provides valuable lessons by explaining what went wrong when implementation failed. Cases cover topics including: Six Sigma in HR; Implementing Six Sigma in the Dow Chemical company; Six Sigma in IT; and Six Sigma to improve reporting quality. Many corporations have reported large financial benefits from integrating Six Sigma into their businesses but how did they really arrive at these substantial savings? This book shows you how Six Sigma can generate these savings. It also provides detailed information about how Six Sigma has been applied, in real industrial settings. When implementing any quality improvement system, challenges and problems will arise, and the XX real-life case studies show you what other companies did to overcome them so that you can adapt this to your own situation. Valuable lessons are also learned by explanations of what went wrong when implementation failed. Demonstrations of how the statistical tools of Six Sigma have been applied are also included. Each chapter is devoted to an individual case study from a multinational manufacturing or service company (including….). Jiju Antony, Ricardo Bañuelas, Ashok Kumar Used Book in Good Condition