Each chapter teaches the essential business formats professional writers need to know and offers strategies for clear, effective business writing, illustrated with real workplace documents. I run training sessions at Fortune 500 companies, showing middle managers how to communicate on paper. This book is filled with the tips and down to earth advice I try to get across. -- Rebecca Saunders, Ph.D., Syntax, Inc. Interns and beginners will fit right in if they master the practical advice in Writing on the Job. As an experienced writer and editor, I want everyone in my office to master this easy-to-read workplace guide. -- Mary Frakes, Fidelity Investments Very thorough, well-researched. Everyone writing for publication should read Writing on the Job. -- Michelle McPhee, The Boston Globe John Brereton (Ph.D., Rutgers University) is a Professor of English, Emeritus, at the University of Massachusetts, Boston. Previously he served as Executive Director of the Calderwood Writing Initiative at the Boston Athenæum. He has taught writing at Harvard University, Wayne State University, Brandeis University, and the City University of New York. His scholarship focuses on the history of teaching English literature and composition. Margaret A. Mansfield is professor of English at the University of Massachusetts at Boston, where she teaches professional writing and supervises the English internship program.