Zoos are important and popular tourist attractions. Spread around the world, they are typically located in major cities, with visitation levels comparable to other major attractions. Nature-based attractions constructed in artificial settings, they face the challenge of trying to balance potentially conflicting aims of conservation, education and entertainment. The best are continually developing fresh and effective techniques on visitor interpretation and management, the worst highlight the manipulation of animals for human gratification. Taking a global approach, this book examines the problems and paradoxes of zoos as they try to balance their roles as visitor attractions while repositioning themselves as leading conservation agencies. This book provides a detailed and critical examination of the conflicting roles and identities of the modern zoo from a tourism perspective and as such reminds us that zoos are as much about the people who visit them as about the animals that they display. At a time when they are under continual critical scrutiny, this book delivers a fresh approach to our understanding and appreciation of zoos and of the challenges and opportunities that they face as they strive to remain relevant within modern society. ― Andrew Tribe, University of Queensland, Australia This book, edited by Frost (La Trobe Univ., Australia), fills a long-standing gap in the tourism literature by examining the complex relationship between zoos (including aquariums) and tourism....The book sets a positive tone by showing that tourism can and should play an active role in transforming zoos into institutions of nature conservation. This, in turn, contributes to meaningful visitor experiences--a key output of sustainable nature-based tourism. This book has ce11ainly built a foundation for future tourism research and practice involving zoos and aquariums. It will serve very well as a primary or supplemental resource in tourism and conservation courses. Summing Up: Highly recommended. ― Y-F. Leung, North Carolina State University in CHOICE, September 2011 Overall, ‘Zoos and tourism’ fulfils its aims and is a very useful book for anyone who is starting research, or for someone who wants to get new ideas about, potential research topics in zoo tourism, especially with regards to the conflicting roles of zoos in conservation, education and entertainment. ― Dirk Reiser, Cologne Business School, Germany in Annals of Leisure Research, 15:1 (2012), 112-113 Warwick Frost is Professor of Tourism, Heritage and the Media at La Trobe University, Australia. His research interests include heritage tourism, tourism and the media, events and environmental history. With Associate Professor Jennifer Frost, he is Co-Editor-in-Chief of the Journal of Heritage Tourism. He is the author or editor of 16 books. His most recent are, Jennifer Frost and Warwick Frost, Medieval Imaginaries in Contemporary Media, Heritage and Tourism (Routledge, 2022) and Warwick Frost, An Environmental History of Australian Rainforests until 1939: Fire, Rain, Settlers and Conservation (Routledge, 2021). Zoos and Tourism Conservation, Education, Entertainment? By Warwick Frost Multilingual Matters Copyright © 2011 Warwick Frost All rights reserved. ISBN: 978-1-84541-164-0 Contents Contributors, vii, Acknowledgements, ix, 1 Rethinking Zoos and Tourism Warwick Frost, 1, Part 1: Conservation, 9, 2 Zoo Tourism and the Conservation of Threatened Species: A Collaborative Programme in the Philippines Corazon Catibog-Sinha, 13, 3 A Typology of Animal Displays in Captive Settings Amir Shani and Abraham Pizam, 33, 4 Ecotourism and the Commodification of Wildlife: Animal Welfare and the Ethics of Zoos Stephen Wearing and Chantelle Jobberns, 47, 5 The Rhetoric versus the Reality: A Critical Examination of the Zoo Proposition Liam Smith, Betty Weiler and Sam Ham, 59, 6 Conservation, Education or Entertainment: What Really Matters to Zoo Visitors? Sharon Linke and Caroline Winter, 69, Part 2: New Developments, 83, 7 Fun, Fascination and Fear: Exploring the Construction and Consumption of Aquarium Shark Exhibits John Dobson, 85, 8 Singapore Zoo and Night Safari Joan C. Henderson, 100, 9 Heterogeneous Spaces of Tourism and Recreation at Mumbai Zoo, India Kevin Hannam, 112, 10 Zoos as Tourist Attractions: Theme Parks, Protected Areas or Museums? Warwick Frost, 121, Part 3: The Visitor Experience, 131, 11 Up Close and Personal: Rethinking Zoos and the Experience Economy Warwick Frost and Jennifer Laing, 133, 12 Feeding Time at the Zoo: Food Service and Attraction Management Philipp Boksberger, Markus Schuckert and Richard Robinson, 143, 13 The Value of Zoo Volunteer Programmes Kirsten Holmes and Karen A. Smith, 154, 14 I Can't Look: Disgust as a Factor in the Zoo Experience Nancy Cushing and Kevin Markwell, 167, 15 Visitor Expectations and Visit Satisfaction at Zoos Gary Crilley, 179, Part 4: Media, 187, 16 Zoos and the Media Pe